ActiveTRACK is platform independent and provides real-time patient status and tracking. Since most metrics are captured automatically, it provides greater accountability than tools that rely on the user to self-report their work. As a multi-tenant solution, it allows management to monitor multiple areas and facilities from a central location.
Our messaging platform notifies clinical staff of patient arrivals, registration status, and can be used as a communication tool between registration and clinical departments. Notification methods can vary between paging, email, and smart phones based on each site’s preferences. Family members can be notified of patient status and porters alerted to special transport needs for each patient.
ActiveTRACK also measures registration, throughput, and wait times in real-time. This allows management to proactively allocate resources in real-time. No more waiting until the end of shift report or a patient complaint to identify bottlenecks or to take action. These metrics are available in real-time to improve efficiency, reduce patient wait times, and improve patient satisfaction.
A patient may check-in at a kiosk or greeter station upon arrival. Optionally, a way-finding map can be produced to direct them to their ultimate destination. For pre-registered patients, any documents that must be signed can be generated for immediate review and completion, while items like photo ID’s and insurance cards can be scanned.
Patient Waiting List
Advanced patient wait list strategies can be employed to support immediate processing (e.g. surgery patient arrives within ½ hour of their surgery) or deferred processing (e.g. waiting for physician order). Using skills-based routing, patient needs can be matched to the specific skill set of a registrar (e.g. preferred language, balance owed). Dedicated wait lists/queues can also be established to handle patients with specific needs (e.g. financial counseling) allowing a site to fast track patients who are ready to see their physician(s).
ActiveTRACK captures real-time metrics including arrival, wait times, registration, and clinical transitions. Visibility to all departments of patient status is especially useful for patients with multiple services across multiple departments. This eliminates calls between clinical areas which is a huge employee satisfier.