Patient Access professionals are extremely important to healthy revenue cycle management and are often the first people patients encounter at any healthcare facility. This week we celebrate their hard work and great value to the healthcare industry.Read More
HealthWare Systems Blog
According to a study published by the Mayo Clinic, 54.4% of physicians in the U.S. report experiencing at least one symptom of professional burnout, a growing problem in healthcare.Read More
Hospitals are continuously looking for ways to increase patient satisfaction and loyalty to their facilities. But recent research suggests that attending to employee satisfaction first will ultimately lead to greater patient satisfaction and retention as well, thanks to the theory that loyal employees will create loyal customers.
Consider the following healthcare solutions to help you increase employee satisfaction and, consequently, patient satisfaction with your staff, your facility, and the overall patient experience.Read More
“It’s the most wonderful – make that, busiest – time of the year!”
Much like the holiday season, the 4th Quarter (and especially the month of December) can be a stressful time for hospitals. By this point, many patients have met their deductibles and may have money saved in their FSAs that must be used by the end of the year. The desire to maximize their healthcare finances, combined with the extra days off from work and school, makes this the opportune time for patients to schedule elective procedures and check off other items on their medical to-do lists. Plus, the flu season and changing weather typically lead to an influx of sick patients as well.
Although hospitals are aware of these realities, many still feel underprepared when December strikes.Read More
Editor’s Note: This is Part 2 of a two-part series.
In Part 1 of this topic, we examined two vital areas your healthcare facility will need to address to meet consumer demands: price transparency and corporate social responsibility. In Part 2, we’ll explore two more areas and more healthcare solutions to help your facility improve patient satisfaction and patient retention.Read More
Editor’s Note: This is Part 1 of a two-part series.
Current trends in the healthcare industry include the notion that patients are healthcare consumers, as well as the push to empower patients in making decisions regarding their healthcare.
While there is much debate concerning whether patients should be treated like consumers, it is clear that like consumers, patients often have choices regarding where to seek service. It will be in a hospital’s best interest to keep this in mind when it comes to choosing healthcare solutions for greater patient retention.
So, what are patients looking for? In Part 1 of this post, we’ll examine two key consumer concerns.Read More
What is the patient experience? An article featured in the Patient Experience Journal defines the patient experience as “the patient’s cumulative evaluation of the journey they have with you, starting when they first need you and based on their clinical and emotional interactions, which are shaped by your people, your processes and your physical setting, and shaped by their expectations of you.”
Hospitals are always looking to improve the patient experience with the latest and greatest healthcare technologies. Cutting edge technology sets healthcare facilities apart from their competitors. Facilities that implement modern solutions and technologies attract a certain customer as well as an elite job candidate. While impressing and satisfying physicians and hospital staff with easy to use, forward-thinking technology, you can also create a world class patient experience.Read More
Insured patients now bear more financial responsibility than they have in the past, and hospitals will need to keep this in mind when it comes to finding healthcare solutions for revenue cycle management, reducing bad debt, and avoiding denials.
Per the National Center for Health Statistics, of those with private health insurance, the percentage of people below age 65 with high-deductible health plans has increased from 25.3% in 2010 to 38.8% as of June 2016. With the higher out-of-pocket costs of these plans, fewer patients are paying their co-payments and deductibles in full, leading to more bad debt for hospitals left with unpaid or underpaid bills.Read More
Hospitals need to work very hard every day to protect their patients from avoidable errors.Read More
Recruiting physicians who will send their patients to your hospital is ongoing, but the recruitment can be made easier if your hospital incorporates state-of-the-art healthcare solutions that benefit the referring physician.Read More