HealthWare Systems Blog

Happy Patient #AccessWeek17!

Posted on Tue, Apr 04, 2017

Patient Access professionals are extremely important to healthy revenue cycle management and are often the first people patients encounter at any healthcare facility. This week we celebrate their hard work and great value to the healthcare industry.

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Topics: revenue cycle, patient experience, patient access, revenue cycle management, #AccessWeek17, healthy revenue cycle management, improve the patient experience

Reducing Physician Burnout to Improve Physician Retention

Posted on Tue, Mar 07, 2017

According to a study published by the Mayo Clinic, 54.4% of physicians in the U.S. report experiencing at least one symptom of professional burnout, a growing problem in healthcare. 

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Topics: Physician Satisfaction, patient satisfaction, increase patient satisfaction, physician retention, physician burnout, increase physician satisfaction, reducing physician burnout

3 Healthcare Solutions for Improving Employee Satisfaction, Engagement, & Retention

Posted on Thu, Dec 22, 2016

Hospitals are continuously looking for ways to increase patient satisfaction and loyalty to their facilities.  But recent research suggests that attending to employee satisfaction first will ultimately lead to greater patient satisfaction and retention as well, thanks to the theory that loyal employees will create loyal customers.

Consider the following healthcare solutions to help you increase employee satisfaction and, consequently, patient satisfaction with your staff, your facility, and the overall patient experience. 

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Topics: healthcare solutions, Forms Automation, electronic healthcare forms, patient satisfaction, deficiency management, patient encounter accuracy, employee satisfaction

Managing High Patient Volume in the Month of December

Posted on Wed, Dec 07, 2016

“It’s the most wonderful – make that, busiest – time of the year!”

Much like the holiday season, the 4th Quarter (and especially the month of December) can be a stressful time for hospitals.  By this point, many patients have met their deductibles and may have money saved in their FSAs that must be used by the end of the year.  The desire to maximize their healthcare finances, combined with the extra days off from work and school, makes this the opportune time for patients to schedule elective procedures and check off other items on their medical to-do lists.  Plus, the flu season and changing weather typically lead to an influx of sick patients as well.

Although hospitals are aware of these realities, many still feel underprepared when December strikes.

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Topics: healthcare solutions, Patient Tracking System, deficiency management, improving hospital efficiency, managing high patient volume

Patient Retention: 4 Important Considerations for Greater Patient Satisfaction (Part 2)

Posted on Wed, Nov 30, 2016

Editor’s Note: This is Part 2 of a two-part series.


In Part 1 of this topic, we examined two vital areas your healthcare facility will need to address to meet consumer demands: price transparency and corporate social responsibility.  In Part 2, we’ll explore two more areas and more healthcare solutions to help your facility improve patient satisfaction and patient retention.

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Topics: healthcare solutions, patient satisfaction, Patient Tracking System, price transparency, patient wait times, patient retention

Patient Retention: 4 Important Considerations for Greater Patient Satisfaction (Part 1)

Posted on Wed, Nov 23, 2016

Editor’s Note: This is Part 1 of a two-part series.


Current trends in the healthcare industry include the notion that patients are healthcare consumers, as well as the push to empower patients in making decisions regarding their healthcare.

While there is much debate concerning whether patients should be treated like consumers, it is clear that like consumers, patients often have choices regarding where to seek service.  It will be in a hospital’s best interest to keep this in mind when it comes to choosing healthcare solutions for greater patient retention.

So, what are patients looking for?  In Part 1 of this post, we’ll examine two key consumer concerns.

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Topics: healthcare solutions, electronic healthcare forms, patient satisfaction, price transparency, patient retention

Four Cutting Edge Healthcare Technologies to Drive Your Facility Forward & Improve the Patient Experience

Posted on Wed, Nov 16, 2016

What is the patient experience? An article featured in the Patient Experience Journal defines the patient experience as “the patient’s cumulative evaluation of the journey they have with you, starting when they first need you and based on their clinical and emotional interactions, which are shaped by your people, your processes and your physical setting, and shaped by their expectations of you.”

Hospitals are always looking to improve the patient experience with the latest and greatest healthcare technologies. Cutting edge technology sets healthcare facilities apart from their competitors. Facilities that implement modern solutions and technologies attract a certain customer as well as an elite job candidate. While impressing and satisfying physicians and hospital staff with easy to use, forward-thinking technology, you can also create a world class patient experience.

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Topics: patient experience, Patient Tracking System, online ordering system, healthcare technologies, patient updates, bedside registration

Revenue Cycle Management: Reducing Bad Debt & Avoiding Denials

Posted on Wed, Nov 09, 2016

Insured patients now bear more financial responsibility than they have in the past, and hospitals will need to keep this in mind when it comes to finding healthcare solutions for revenue cycle management, reducing bad debt, and avoiding denials.

Per the National Center for Health Statistics, of those with private health insurance, the percentage of people below age 65 with high-deductible health plans has increased from 25.3% in 2010 to 38.8% as of June 2016.  With the higher out-of-pocket costs of these plans, fewer patients are paying their co-payments and deductibles in full, leading to more bad debt for hospitals left with unpaid or underpaid bills.

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Topics: healthcare solutions, pre-arrival solutions, revenue cycle management, reducing bad debt, financial assistance screening, deficiency management, avoiding denials

Avoiding Deadly Errors When It Comes to Patient Safety

Posted on Wed, Nov 02, 2016

Hospitals need to work very hard every day to protect their patients from avoidable errors.

Over 400,000 people die every year from hospital errors that could have been prevented, according to the Journal of Patient Safety.

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Topics: healthcare solutions, Forms Automation, electronic healthcare forms, patient encounter accuracy, patient safety

Stop Losing Referring Physicians to Competing Hospitals

Posted on Wed, Oct 26, 2016

Recruiting physicians who will send their patients to your hospital is ongoing, but the recruitment can be made easier if your hospital incorporates state-of-the-art healthcare solutions that benefit the referring physician.

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Topics: physician orders, healthcare solutions, physician order management, Data Gateway, secure faxing, referral order management