“We can really look at the entire patient’s throughput on an outpatient perspective for each step in the process and really get down to a granular level. Before [implementing ActiveTRACK] we were never able to do that.”
– Philip Quick, Director of Patient Access Services
Advocate Illinois Masonic Medical Center
“HealthWare was here to walk us through the entire implementation; it’s very customizable per user or per facility.”
– Surgical Hospital IT Manager
“If you are trying to solve a self-pay management problem, you have to buy the right technology that fits your hospital and you are going to have to change processes. You are also going to need to make sure you have the right people. HealthWare is a key partner for us in the technology portion of the project that we think has been very successful.”
– Luke Meert
Corporate Director of Accounts Receivable
“We’re always thinking of different ways we can use the solutions from HealthWare System to even further streamline our workflow and standardize our processes. They coordinated with us to make sure our specific needs were met, and the outcome has been excellent. We’ve even recommended their solutions to other sites within our health network so they can achieve similar results.”
- Katrina Bierman-Spears
MAOL - Manager of Business and Clinical Informatics, Surgical, Endoscopy and Ambulatory Services
Good Samaritan Hospital
“Our staff members love ActiveREG and ActiveFAX because both solutions have made their job easier and dramatically increased our productivity. We never lose orders, and we always have access to them.”
- Sherry Williams,
Director of Operations Washington Imaging services
“HealthWare Systems has allowed us to streamline operations, reduce paper storage and improve the timeliness and accuracy of our claims submissions. This is one the BEST systems we’ve ever purchased.”
Washington Imaging Services
“We added ActiveXCHANGE to the HealthWare products we were already using nearly two years ago. The improvements in productivity and accuracy we've experienced in our scheduling department are amazing. We were expecting an improvement in productivity but never to the degree we’ve seen.
The staff find it easy to use and it is quite easy to train when new staff are hired. HealthWare has been extremely helpful, working closely with staff to improve workflow. They are also very receptive to suggestions for changes which improve our processes even more.
Physician communication is greatly improved. Identifying physician offices which have a higher frequency of incomplete or inaccurate orders has helped us develop an education plan. Through this education, we minimize future problems associated with order scheduling.
HealthWare's products streamline so much of the registration / scheduling process and ActiveXCHANGE is an integral part of the many improvements we have seen in these departments. I'd recommend these products to any hospital looking for improved accuracy and efficiency.”
– Ray Beyer
Manager, System Applications
Provena Health, Bolingbrook, IL