ActiveTRACK is HealthWare Systems’ Kiosk and patient tracking solution. ActiveTRACK allows patients to check in via an automated Kiosk or a greeter. ActiveTRACK eliminates the question of which patients can check in and complete registrations electronically and which need to see an associate. 

This allows facilities to track and measure performance benchmarks such as registration area wait time, registration, paperwork and documentation time by registration area and registrar.

• Check-In/Registration Completion

  A patient may check-in at a kiosk or greeter station, and a way-finding map can be produced to direct them to their ultimate destination. For pre-registered patients, any documents that must be signed can be produced for immediate review and completion, and items can be scanned like photo id's and insurance cards or other documentation.

• Electronic Waiting List

  Advanced wait list management strategies can be employed to support immediate processing (i.e. surgery patient arrives within ½ hour of their surgery) or deferred processing (i.e. waiting for physician order).  The specialties and expertise of each registrar can be specified to route patients to the registrar with the appropriate skills to handle their registration (i.e. patient preferences such as language or prior balances for collection).  In addition, special purpose queues can be established to handle patients with specific needs (i.e. financial counseling).

• Registration

  ActiveTRACK captures real-time metrics whenever the patient is called, when they arrive at the registration booth, and the time it takes the registrar to complete the registration.  Any paperwork or scanning that must be completed can be added to this timeframe or tracked separately. Once the registration is complete, the patient can be transferred to specific wait list for clinical departments. 

• Predictive Staff Models

  By measuring the historical benchmarks and comparing expected patient volumes (based on scheduled accounts) with ActiveTRACK, it is possible to do some basic projections of the facility’s staffing levels needed.

• Expediting Specific Registrations

  Through the use of ActiveTRACK, ancillary departments can see what patients are ready for clinical or checked in and waiting to be registered.  Any patients that are waiting to be registered can be moved up by authorized users so clinical areas can get those patients as soon as possible.