ActiveTRACK is HealthWare Systems’ patient tracking and patient kiosk solution. ActiveTRACK allows patients to check in via an automated Kiosk or a greeter station. ActiveTRACK eliminates the question of which patients can check in and complete registrations electronically and which need to see an associate. 

ActiveTrack not only offers patient tracking, but also measures patient registration time, patient wait times, paperwork and documentation times.

Our patient tracking software also informs clinical areas of patient arrivals, and  their location as the patients progress from the waiting room through registration.

• Check-In/Registration Completion

  A patient may check-in at a kiosk or greeter station, and a way-finding map can be produced to direct them to their ultimate destination. For pre-registered patients, any documents that must be signed can be produced for immediate review and completion, and items can be scanned like photo id's and insurance cards or other documentation.

• Patient Waiting List

  Advanced patient wait list management strategies can be employed to support immediate processing (i.e. surgery patient arrives within ½ hour of their surgery) or deferred processing (i.e. waiting for physician order).  The specialties and expertise of each registrar can be specified to route patients to the registrar with the appropriate skills to handle their registration (i.e. patient preferences such as language or prior balances for collection).  In addition, special purpose queues can be established to handle patients with specific needs (i.e. financial counseling).

• Registration Tracking

  ActiveTRACK captures real-time registration metrics during the patient tracking process, such as when the patient is called, when they arrive at the registration booth, and the time it takes the registrar to complete the registration.  Any paperwork or scanning that must be completed can be added to this timeframe or tracked separately. Once the registration is complete, the patient can be transferred to specific wait list for clinical departments. 

• Predictive Staff Models

  By measuring the historical benchmarks and comparing expected patient volumes (based on scheduled accounts) with ActiveTRACK, it is possible to do some basic projections of the facility’s staffing levels needed.

• Expediting Specific Registrations

  Through the use of ActiveTRACK, ancillary departments can see what patients are ready for clinical or checked in and waiting to be registered.  Any patients that are waiting to be registered can be moved up by authorized users so clinical areas can get those patients as soon as possible.