HealthWare Systems Blog

Customer Story: Botsford Hospital Improves Collections with HealthWare Systems Revenue Cycle Solution

Posted on Mon, Mar 04, 2013

Botsford Hospital in Farmington, MI is similar to other community healthcare facilities: it offers both in-patient and outpatient services, trauma and urgent care, diagnostic testing, maternity, and cancer care. It’s dedicated to patient care and to the community. 

Botsford Hospital also has a mission to provide “uncompromising commitment to excellence and quality in the delivery of personal and compassionate health care.”

As healthcare consumers know, medical care encompasses more than just a doctor’s visit. It extends to the entire experience, from pre-admission to final payment. And, as small hospitals face financial pressures to contain healthcare costs, committing to excellence is difficult.

Recently, Botsford Hospital identified a growth in Patient Pay accounts receivable, a huge area of risk in the hospital’s revenue cycle. Digging further, the hospital found that its front-end patient access processes were deficient, resulting in inconsistent, incomplete and inaccurate patient identification; issues with patient insurance verification; and difficulties with patient balance collection.

This is why Botsford Hopital recently partnered with HealthWare Systems.  After a thorough evaluation of several workflow and automation applications, Botsford Hospital chose HealthWare Systems’ Revenue Cycle Management Solution, ActiveWARE, to manage pre-arrival and financial review of patients. ActiveWARE helps healthcare providers integrate many of the disparate revenue cycle activities into a single cohesive solution, providing instant visibility to each patient encounter.

One of the reasons ActiveWARE was selected is that it is a flexible revenue cycle solution. A team from Bostford Hospital’s revenue cycle team worked with HealthWare Systems to adapt select applications to address the hospital’s specific problems related to Patient Pay growth in several different areas performing patient intake, such as emergency, ambulatory surgery labor-delivery, and more.

To date, Botsford Hospital has seen:

  • a reduction in bad debt
  • an improvement in overall collections
  • an increase in Emergency Department collections
  • the clearing of patients prior to the date of the service

It has reported an increase in Patient Pay point-of-service collections of 46 percent the first year and 71 percent after the second year.

To learn more about how a small community hospital saved big, download the case study.