HealthWare Systems Blog

Improve Hospital Navigation and the Patient Experience with a Wayfinding Solution

Posted on Wed, Dec 6, 2017

Navigating their way through a large hospital building full of many different hallways and departments can add an extra layer of anxiety to an already stressful experience for patients, their families and friends. With technology all around us, there should be an easy solution.

By adding a wayfinding solution for patients and hospital visitors, hospital navigation and the patient experience are dramatically improved. Here are three different technological solutions for wayfinding hospitals are adding to their facilities:

1. Mobile Apps

Hospitals have been developing their own apps to help patients navigate through their facility. By adding this type of technology-driven wayfinding solution, visitors are easily guided to their destination and this adds to a more enjoyable hospital visit. After all, cell phones and mobile technology are constantly around us (most of the time in our hands); why not use a smartphone app to help patients direct their way through the facility? Some mobile apps even include interior maps with turn-by-turn directions to any destination on campus!

2.Touchscreen Kiosks

Some hospitals have created a wayfinding solution through touchscreen kiosks installed in their lobbies for patients to check-in. These “greeter stations” provide the ability to not only check-in without the assistance of a greeter, but the patient can also scan any needed documentation (e.g. driver’s license, insurance card). Any captured documents are delivered to the registrar electronically.

3. Touchscreen kiosks can print physical wayfinding maps as well as registration packets for the visitor to review while he/she waits. This helps expedite the final registration step and provides patients with something to do while they are waiting, enhancing the patient experience.

4. Digital Signage

Having digital signs throughout a hospital is very helpful for wandering visitors. With maps and announcements being displayed, guests won’t get lost while visiting loved ones and hospital staff won’t miss important messages.

One specific type of digital signage used in some hospitals is a patient notification board. A patient notification board informs patients when to proceed to a registration booth. It provides an audible tone and/or message when a registrar is available and ready to serve them. Between these notifications, the patient notification board can be set up to display marketing and informational messages to patients while they are waiting (e.g. wellness programs, hospital services).

True, these current wayfinding solutions for hospital navigation cater to a younger, more tech-savvy hospital visitor, but keeping up with the current trends and technology takes a facility to the next level and leaves an extremely impressive and lasting impression on the patient experience.


By Stephanie Salmich