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Intelligent Document Processing (IDP)

ActiveXCHANGE is used to automate the recognition, classification, and extraction of incoming "unstructured" documents, data, and media and to securely deliver them via correspondence automation in virtually any format to their ultimate destination. 

80% of all healthcare information and correspondence is still in an unstructured form.

ActiveXCHANGE is a comprehensive, centralized, paperless solution for efficiently managing all documentation, images, and data feeds electronically. It provides a single, consistent interface for scheduling and pre-arrival by consolidating information from any source, including: multiple scheduling systems, custom interfaces, HL7, web-based requisition systems, EMRs, faxes, direct messaging, e-mail, hard copies, verbal appointments.

Intelligent Document Processing IDP
Where can ActiveXCHANGE be utilized?
  • Patient, Provider, and Payer Correspondence

  • Financial Assistance Packets and Supporting Documentation

  • Refund Requests

  • Complaints

  • Requests for Information

  • Appeals

  • Explanation of Benefits

  • Physician Orders / Referrals

  • And Many Others …

Doctor in Scrubs Reading Notes

"HealthWare’s customer service response is second to none. I’ve never seen anything like it. I couldn’t be more pleased. If we ever have a problem with speed or the server, they’re right on top of it. I would highly recommend them, bar none."

Carol Turnage

IT Telecommunications Manager,

Chesapeake Regional Healthcare


Client Success Stories


Chesapeake Regional Healthcare

“Chesapeake Regional Healthcare Selects ActiveXCHANGE to Enhance the Efficiency of Managing Physician Orders and Supporting Documentation”


Seamless Integration with Epic


Advocate Masonic Medical Center 

“Advocate Illinois Masonic Medical Center Eliminates 1.3 Million Pages Per Year and Reduces Patient Wait Times by 28% with HealthWare Systems’ ActiveXCHANGE”

18,333 Folders Eliminated


Advocate Good Samaritan Hospital

“Advocate Good Samaritan Grows Its Surgery Department While Streamlining Workflow and Increasing Physician Satisfaction with HealthWare Systems’ ActiveXCHANGE”

​Surgery Department Has Grown 20% Without an Increase in FTEs



“Presence Health Reduces Call Times by 75% and Registration Times by 50% with HealthWare Systems’ ActiveXCHANGE"

1 Pre-Arrival Workflow


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