Advocate Health Care Contracts with HealthWare Systems
for Patient Financial 
Services (PFS) Solution

ActiveXCHANGE to Manage PFS Functions for Shared Revenue Cycle Organization

Elgin, IL, November 4, 2013 

Advocate Health Care, Illinois’ largest health system, has selected HealthWare Systems’ ActiveXCHANGE solution for managing all faxing for the PFS functions under its new Shared Revenue Cycle Organization.

“HealthWare Systems has been a long standing vendor/partner with Advocate. We selected ActiveXCHANGE because of the comprehensive nature of the product and the ability for us to configure it to our specific needs,” said Jean Kummerer, SRCO operations executive director.

HealthWare Systems ActiveXCHANGE for PFS converts faxes to electronic images and provides comprehensive workflows to manage many of the routine tasks in Patient Financial Services, including:

  •     Requests for additional information
  •     Customer service requests
  •     Insurance communications and more

About Advocate Health Care:

Advocate Health Care, named among the nation’s Top 5 largest health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), three Level II trauma centers, one of the area’s largest home health care companies and one of the region’s largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $614 million in charitable care and services to communities across Chicagoland and Central Illinois in 2012.

About HealthWare Systems:

Founded in 1998, HealthWare Systems creates, develops and integrates innovative software solutions to improve workflow processes within the revenue cycle. By significantly reducing rework, its front-end focused systems make it possible for hospitals to concentrate on quality of patient interaction and improve a patient’s personal experience. Designed to prevent denials and underpayments by “getting it right the first time,” our solutions eliminate the bottlenecks and inefficiencies that result in waste, poor cash flow and reduced margins. The ActiveWARE platform provides support for document management, electronic forms, workflow, analysis and archive storage to help hospital staff perform at a top level, resulting in a positive return on investment in the shortest possible amount of time. For more information on HealthWare Systems, please visit

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